Recent Blog Posts

IBM Redbooks on BPM

IBM Redbooks on BPM

0 on October 21, 2013, 6:08 pm / in Resources

IBM Redbooks (and Redguides) cover a wide variety of technical and business subjects.  Many are deeply technical.  Others are less technical and instead, concentrate more on subjects relating to business strategy, enterprise management, best practices, and program/project management.  In context, as you might expect, all of the books relate somehow to IBM products and services.  But these Redbooks aren’t marketing […]

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Process Mapping 101 Training

New Process Mapping Training Class Announced!

0 on July 7, 2013, 4:11 pm / in Process Mapping, Training

I created the “Business Process Mapping 101” onsite training course in response to requests from colleagues, associates, and friends who want to learn how to easily create high-value business process diagrams and associated documentation.   Over the years, I’ve developed a structured and refined method for creating widely useful process diagrams and documentation.  Most of the time, the organizations I’ve worked […]

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45 Reasons to Map Business Processes

45 Reasons to Map Business Processes

0 on June 15, 2013, 3:25 pm / in Process Mapping

To map a process is to diagram, describe, and formally document everything about a process.  I think the term “process mapping” implies something more sophisticated, elegant, or complex than what it really is.  To me, process mapping is just a fancy term for the simple act of inspecting a process.

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Is Current State Mapping a Waste of Time?

Is Current State Mapping a Waste of Time?

0 on May 26, 2013, 3:32 pm / in Process Mapping

We live in a world of instant gratification and quick fixes.  In business, competitive pressure escalates relentlessly.  Money’s tight, time’s limited, and everyone’s impatient.  Regardless of the country or culture, business leaders’ prevailing attitude is to hurry up and get working on the fix.  Any action is better than no action.  We can afford any waste that results from our […]

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The Credibility Gap in Software Requirements Traceability, Part 3

The Credibility Gap in Software Requirements Traceability, Part 3

0 on May 14, 2013, 10:07 pm / in Process Analysis

The true, accurate origin of a software requirement is a process. Technically, requirements don’t originate from people who communicate “their” needs.  While I agree that a conversation or interview with a person or group of people (a.k.a. Subject Matter Experts) might be the first time and place where a Business Analyst (BA)  recognizes a need, the person is merely a […]

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The Credibility Gap in Software Requirements Traceability, Part 2

The Credibility Gap in Software Requirements Traceability, Part 2

0 on May 14, 2013, 10:06 pm / in Process Analysis

One of the objectives within the scope of managing software requirements is to keep track of the “lifecycle” of discrete requirements.  The lifecycle generally includes the origination of the requirement, the evolution of the requirement, and the end, or elimination of the requirement.  There are plenty of prudent reasons for keeping track of requirement lifecycles, but that’s a subject for […]

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The Credibility Gap in Software Requirements Traceability, Part 1

The Credibility Gap in Software Requirements Traceability, Part 1

0 on May 14, 2013, 10:05 pm / in Process Analysis, Software Requirements

When it comes to the subject of software requirements traceability, most advice I’ve found is fundamentally wrong as it relates to (a) “the point of origin” of a requirement and, (b) the most useful and effective form/format for capturing requirement details.  Yes, I disagree with the most highly regarded and widely quoted “thought leader” on his logic and approach.  I […]

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What’s Wrong With the “Track” Software Requirement?

What’s Wrong With the “Track” Software Requirement?

0 on May 13, 2013, 10:42 pm / in Process Management

On software requirements lists, I often see a requirement statement beginning with, “The system should have the ability to track…”  Then, the statement specifies the object of the tracking.  Data objects, such as invoices, payments, or service records are commonly named in these types of requirements statements.  And what’s usually “tracked” on these objects are either changes in object life-cycle […]

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What’s the Best BPM Certification? Part 2

What’s the Best BPM Certification? Part 2

2 on May 3, 2013, 7:37 pm / in Certification

In Part 1 of this topic, I discussed the question and described some criteria for defining  what “best” is.  For the person looking to enhance their career prospects as a Business Process Management Analyst, I suggested the first certification to get is the Association of Business Process Management Professionals‘ (http://www.abpmp.org/) Certified Business Process Professional (CBPP®) certification.  Although some employers’ job […]

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What’s the Best BPM Certification?  Part 1

What’s the Best BPM Certification? Part 1

2 on April 18, 2013, 11:32 pm / in Certification

Questions about Business Process Analyst certification seem to be an increasingly popular topic on many of the forums and LinkedIn groups I read and participate in. A common question is, “What’s the best certification?” A lot of responses immediately recommend a particular certification. Then, from that point on, the response thread turns into an opinionated debate among responders rather than […]

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